Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and digital wallets including Paytm, Google Pay, and PhonePe. All transactions are secured with industry-standard encryption.

Absolutely! We use Razorpay payment gateway with 256-bit SSL encryption to ensure your payment information is completely secure. We never store your card details on our servers.

You can modify or cancel your order within 2 hours of placing it by contacting our customer service team. Once the order enters processing, modifications may not be possible.

Yes! We offer easy EMI options on orders above Ôé╣5,000 through select credit cards and digital payment platforms. EMI options are displayed at checkout.

Standard delivery takes 5-7 business days for most locations in India. Express delivery (2-3 business days) is available for select pin codes at an additional charge.

Currently, we ship within India only. We are working on expanding our international shipping capabilities. Please subscribe to our newsletter for updates.

Once your order is shipped, you will receive a tracking number via email and SMS. You can also track your order by logging into your account and visiting the "My Orders" section.

Our courier partners will attempt delivery 2-3 times. If unsuccessful, the package will be held at the local facility for 7 days. You can also request to reschedule delivery through the tracking link.

Our clothing features premium quality materials including ethically sourced organic cotton, premium heavy-weight denim, and sustainable linen blends. Each garment is expertly tailored to provide a luxurious fit at accessible prices.

Yes! All our apparel is dyed using natural, non-toxic organic dyes making it perfectly safe for sensitive skin. We utilize high-grade cotton threads that are gentle and non-irritating.

Yes, each piece comes with a certificate of authenticity detailing the materials used, craftsmanship, and care instructions. High-value items include additional quality certifications.

Machine wash cold with like colors to prevent fading. Tumble dry on a low setting or hang dry to maintain shape. Avoid harsh chemicals or bleach. For detailed care instructions, please check the inner tag of each garment or visit our Care Guide.

We offer a 30-day return policy on all non-customized items. Products must be unused, in original condition with all tags and packaging intact. Customized or engraved items cannot be returned unless defective.

Log into your account, go to "My Orders", select the item you wish to return, and click "Request Return". Our team will review and approve your request within 24 hours, then arrange for pickup.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Yes! We offer free exchanges within 30 days. Simply initiate a return and place a new order for the desired item. If there is a price difference, we will adjust accordingly.

While you can checkout as a guest, creating an account allows you to track orders, save addresses, maintain a wishlist, and receive exclusive member benefits and early access to sales.

Click on "Forgot Password" on the login page, enter your registered email address, and you will receive a password reset link. Follow the instructions in the email to create a new password.

You can reach us via email at support@auraapparel.com, call us at +91-XXXXXXXXXX (Mon-Sat, 10 AM - 7 PM), or use the contact form on our Contact page. We typically respond within 24 hours.

Yes! We offer complimentary luxury gift wrapping on all orders. You can also add a personalized gift message at checkout. Perfect for special occasions!